Transform your balcony into a thriving urban garden with sustainable hydroponic growing methods designed for Canadian climates.
Share your details and we'll help you get started with the perfect hydroponic setup for your space.
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EcoGrow Canada ("we," "our," or "us") is committed to protecting your privacy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.
We collect personal information that you voluntarily provide to us, including your full name, email address, garden preferences, experience level, and any comments or objectives you share. We may also collect technical information such as IP addresses, browser types, and usage data through cookies and similar technologies.
We collect and process your personal information based on your explicit consent, which you provide when submitting our forms or using our services. You have the right to withdraw consent at any time by contacting us at privacy@ecogrow.ca. We comply with PIPEDA's consent requirements and ensure all data collection is transparent and purposeful.
Your personal information is used to respond to your inquiries, provide information about our urban gardening and hydroponic products and services, send educational content, improve our website and services, and comply with legal obligations. We do not use your data for purposes beyond those disclosed without obtaining additional consent.
We may share your information with trusted service providers who assist us in operating our website and conducting our business, provided they agree to keep your information confidential. We do not sell your personal information to third parties. If data is transferred outside Canada, we ensure adequate protection through contractual safeguards compliant with PIPEDA.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. This includes encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Once retention is no longer required, we securely delete or anonymize your information.
Under PIPEDA, you have the right to access your personal information, request corrections to inaccurate data, withdraw consent, request deletion of your information (subject to legal obligations), and lodge a complaint with the Privacy Commissioner of Canada if you believe your privacy rights have been violated.
To access or correct your personal information, please contact us at privacy@ecogrow.ca with your request. We will respond within 30 days as required by PIPEDA. You may be required to verify your identity before we process your request. There is no fee for access requests unless they are repetitive or excessive.
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor without parental consent, we will take steps to delete that information promptly.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.
If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact our Privacy Officer at privacy@ecogrow.ca or write to us at EcoGrow Canada, Vancouver, BC, Canada. We are committed to resolving any privacy concerns in accordance with Canadian privacy law.
By accessing and using the EcoGrow Canada website and services, you accept and agree to be bound by these Terms of Service. "Services" refers to all content, features, and functionality offered through our website. "User" or "you" refers to any individual or entity accessing our Services. If you do not agree to these terms, please do not use our Services.
You may use our Services for lawful purposes only and in accordance with these Terms. You agree not to use our Services to transmit harmful, offensive, or illegal content; interfere with the operation of our Services; attempt unauthorized access to our systems; or violate any applicable laws or regulations.
All content, trademarks, logos, and intellectual property displayed on our website are owned by or licensed to EcoGrow Canada. You may not reproduce, distribute, modify, or create derivative works from our content without our express written permission. Unauthorized use may violate copyright, trademark, and other laws.
If you purchase products or services from us, you agree to provide accurate payment information and authorize us to charge the specified amounts. All prices are in Canadian dollars and include applicable taxes unless otherwise stated. Payment terms and methods will be specified at the time of purchase. Non-payment may result in suspension or termination of services.
Our website may contain links to third-party websites or services that are not owned or controlled by EcoGrow Canada. We have no control over and assume no responsibility for the content, privacy policies, or practices of third-party sites. You acknowledge and agree that we shall not be liable for any damages arising from your use of third-party services.
Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that our Services will be uninterrupted, error-free, or free of viruses or other harmful components.
To the maximum extent permitted by Ontario and Canadian law, EcoGrow Canada shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Services, including but not limited to loss of profits, data, or goodwill, even if we have been advised of the possibility of such damages. Our total liability shall not exceed the amount you paid us in the twelve months preceding the claim.
These Terms of Service shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada.
We reserve the right to modify or replace these Terms at any time at our sole discretion. Material changes will be notified through our website or via email. Your continued use of our Services after any modifications constitutes acceptance of the updated Terms. It is your responsibility to review these Terms periodically.
We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination, your right to use our Services will cease immediately. All provisions that by their nature should survive termination shall survive, including intellectual property rights and limitation of liability.
We may provide notifications and communications to you via email, postal mail, or postings on our website. You agree that electronic communications satisfy any legal requirement that such communications be in writing. You are responsible for maintaining accurate contact information.
We strive to provide responsive customer support for our Services. Support inquiries can be submitted to hello@ecogrow.ca. While we endeavor to respond promptly, response times may vary. Support services are provided as a courtesy and do not create any additional warranties or obligations beyond those stated in these Terms.
EcoGrow Canada offers a 14-day money-back guarantee on eligible products and services. This Refund Policy outlines the terms and conditions under which refunds will be processed. By making a purchase, you acknowledge that you have read and agree to this policy.
To be eligible for a refund, your request must be submitted within 14 days of your purchase date. Products must be in their original condition, unused, and in original packaging. Digital products and downloadable content are eligible for refunds only if they have not been accessed or downloaded. Services must not have been fully delivered or substantially consumed.
Certain products and services are not eligible for refunds, including custom or personalized services designed specifically for you, consultation services that have been fully delivered, live training sessions that have occurred, and any products or services explicitly marked as non-refundable at the time of purchase. Sale and clearance items may also have different refund terms.
To request a refund, contact our support team at refunds@ecogrow.ca with your order number, purchase date, and reason for the refund request. We may require additional information or documentation to verify your purchase and eligibility. Our team will review your request and respond within 3-5 business days. Proof of purchase is required for all refund requests.
Approved refunds will be processed to the original payment method used for the purchase. Refunds typically take 5-10 business days to appear in your account, depending on your financial institution. We do not refund original shipping costs unless the return is due to our error. Return shipping costs are the responsibility of the customer unless otherwise specified.
You may cancel your order before it has been processed or shipped for a full refund. Once an order has been processed, shipped, or services have commenced, cancellation requests will be handled according to the standard refund eligibility criteria outlined in this policy. To cancel an order, contact us immediately at refunds@ecogrow.ca.
We reserve the right to deny refund requests that we determine, in our sole discretion, to be fraudulent, abusive, or inconsistent with this policy. Repeated refund requests or patterns of abuse may result in account suspension or termination. We may verify customer identity and purchase details before processing refunds to prevent fraud.
EcoGrow Canada reserves the right to modify this Refund Policy at any time. Changes will be posted on our website with an updated effective date. Refund requests will be governed by the policy in effect at the time of purchase. We encourage you to review this policy periodically for any updates.
For questions about our Refund Policy or to submit a refund request, please contact our customer service team at refunds@ecogrow.ca or write to us at EcoGrow Canada, Vancouver, BC, Canada. We are committed to ensuring customer satisfaction and will work with you to resolve any concerns.
If you are not satisfied with the resolution of your refund request, you may escalate your concern to our senior management team at legal@ecogrow.ca. We will conduct a thorough review and provide a final decision within 10 business days. In the event of unresolved disputes, you may also seek recourse through applicable consumer protection agencies or legal channels in accordance with Canadian law.
Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners. Cookies can be "session" cookies (deleted when you close your browser) or "persistent" cookies (remain on your device for a set period).
Essential Cookies: These cookies are necessary for the website to function properly. They enable basic functions like page navigation, security features, and consent management. The website cannot function properly without these cookies.
Preferences Cookies: These cookies allow the website to remember choices you make (such as your language preference) and provide enhanced, more personalized features.
Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website performance and user experience.
We may use third-party services that place cookies on your device to help us analyze website traffic and understand user behavior. These third parties have their own privacy policies and cookie policies, which we encourage you to review. We do not control third-party cookies and recommend reviewing the privacy policies of these external services.
When you first visit our website, you will be presented with a cookie consent banner. You can choose to accept or decline non-essential cookies. Your cookie preferences will be stored so you won't be asked again on subsequent visits. You can change your cookie preferences at any time by adjusting your browser settings or contacting us at cookies@ecogrow.ca.
Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies, accept only certain cookies, or notify you when a cookie is being set. Please note that blocking or deleting cookies may impact your user experience and prevent you from accessing certain features of our website. Instructions for managing cookies can be found in your browser's help section.
Session cookies are automatically deleted when you close your browser. Persistent cookies remain on your device for varying periods depending on their purpose. Analytics cookies may be stored for up to 24 months, while preference cookies may be stored for up to 12 months. You can delete cookies at any time through your browser settings.
Some cookies may involve the transfer of information to servers located outside of Canada, including countries that may not have the same level of data protection as Canada. By accepting cookies, you consent to these transfers. We ensure that appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. The updated policy will be posted on our website with a new effective date. We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.
If you have any questions or concerns about our use of cookies or this Cookie Policy, please contact us at cookies@ecogrow.ca. We are committed to transparency and will be happy to provide additional information about our cookie practices.